Design Strategy Consultation
An objective look at your existing design strategy, and/or recommendations to set your course for consumer experience success.
Experience Mapping
Journey Maps and Experience Maps analyze end-to-end interactions your customers have with you. Mapping creates a shared understanding of the consumer experience within your organization and quickly identifies gaps, areas for improvements, and top candidates for backlog prioritization.
Interactive Prototypes
Light-weight, testable prototypes that allow you to quickly validate ideas and flows with users. Interactive prototypes are quick, and very cheap compared to time spent in development.
Product Design
Embedded UX and UI design services that prioritize users’ needs, while responsibly factoring business impact.
Heuristic Evaluation
An expert evaluation of your current experience, using a specific, pre-determined set of industry standard heuristics.
KPI Consultation
An objective third-party analysis of your existing key performance indicators, holistically compared with your overarching business objectives, and recommendations for improvements.
Contextual Interviews
Side-by-side observation of your users in their natural habitat. As self-perception often differs from reality, contextual interviews tend to uncover trends that are missed in user research and panel discussions.
This service list is a good place to start. If you’d like more information on a particular service, or have something in mind that you didn’t see, get in touch with me.